Returns Policy
We realise that you may wish to return or cancel your order and therefore we have a flexible returns policy to help make things more convenient. If you have any questions do not hesitate to contact us.
If you wish to cancel your order we will
need to hear from the person who placed the order preferably by phone or alternatively
by Email. If your order has been dispatched then we will have to treat the
cancellation as a return instead as we will have already processed your order.
Returns should be sent to the following
address;
Morgan-Young Ltd
41 Nether Royd View
Silkstone Common
Barnsley
South Yorkshire
S75 4QQ
Please Note: There may be times when we may have to refuse returned goods i.e.
- Goods have been used
- Goods are soiled
- Goods have an odour i.e. smoke
- Goods are damaged as a result of misuse or ill-treatment
We
reserve the right to do this in any case. You are free to
return unwanted goods in a new and unused condition within 28 days of delivery
for an exchange or for a refund. Please note, to protect our customers we can
only refund to the original payment card. We are also unable to refund any
return postage or delivery charges. We recommend using a recorded delivery
service or equivalent as we can not accept responsibility for goods lost in
transit. If your item is excessivley large or heavy, please telephone us to
arrange a courier pickup.
Most returns will be covered in the following categories, however if you feel
that your return is not detailed below please contact us. We will do our best
to exchange or refund your item as quickly as possible, but please remember
that it may take a few days for us to receive the item.
Defective goods can be returned within 28 days of delivery as long as they are still in a new and unused condition for an exchange or refund.
Please note: at the request of some of our
suppliers there are some items we may have to send back to the manufacturer for
assessment, this may mean there is a delay on either supplying your exchange
item or refunding your card.
We understand that we are prone to human error occasionally so if we accidentally send you the wrong item then let us know within 28 days of receiving the item and we will replace it for the correct item and refund any postage cost you may have incurred for returning the item to us. Again this must be agreed with a member of Morgan-Young first. Courier collections may be arranged for you in this circumstance.
Where a full refund is the suitable course of
action we have a statutory obligation to refund payment to the card used to pay
originally within 28 days of the return of the goods. However we do not believe
it is right to hold your money for longer than necessary and so a refund will
be provided as soon as possible.
Please Note that refunds are processed by
credit & debit card companies less quickly than sales. A refund may take up
to 10 days to appear on your statement after it has been authorised.
If you would like to exchange your goods
for another item then we would normally have to wait for the goods to arrive
with us before sending out your exchange. If the item you have requested is not
in stock then we will refund your card.